Return & Refund Policy

Every StarringYou book is made to order — writing and illustrating begins automatically as soon as your payment is confirmed. Because of that, our refund policy works a little differently from an off-the-shelf product. Here's exactly what to expect.

1. Order Errors — Act Fast

If you notice a mistake right after paying (wrong shipping address, wrong spelling of the Hero's name, etc.), email us immediately at support@starringyoucomics.com with your order number. Generation starts right away, so we can only guarantee a fix if you reach us before your book has finished being illustrated — we'll always try our best regardless.

2. Digital Books

Digital books are delivered as a download link. Because a digital file can be copied the moment it's delivered, digital orders are final once the download link has been sent, except where the file itself is defective (for example, it won't open or is missing pages) — contact us within 14 days of delivery and we'll fix or replace it, or issue a refund if we can't.

3. Physical (Printed) Books

We'll replace or refund a printed book if, within 30 days of delivery, it arrives:

• damaged in shipping;
• with a printing or binding defect (missing/blank/out-of-order pages, misprints); or
• different from what you approved (wrong book, wrong personalization).

To report an issue, email support@starringyoucomics.com with your order number and a photo of the problem. We'll cover return shipping where applicable.

4. Not Happy With the Story or Art Itself?

Every book is generated by AI based on what you told us, so results can vary. If you're unhappy with the story or illustrations — not because anything is broken, but because it just didn't turn out how you hoped — email us within 14 days of delivery. We'll work with you on a solution, which may include regenerating specific pages, a partial refund, or a full refund, at our discretion.

5. Lost or Undelivered Packages

If tracking shows your printed book as delivered but you never received it, or it appears to be lost in transit, let us know and we'll work with our print partner's shipping carrier to locate it or send a replacement.

6. How Refunds Are Processed

Approved refunds are returned to your original payment method and can take up to 10 business days to appear, depending on your bank or card issuer.

7. Contact Us

For anything covered on this page, email support@starringyoucomics.com with your order number — we read every message ourselves.